1 reviews | Active since Aug 2013
Impossible to cancel a telkom account
Hi,<br> <br> I have moved house and cancelled my Telkom line back in May 2015.<br> Account Number: ***<br> <br> Since then I have gone into the Telkom store in Centurion Mall another 2 times and once in Potchefstroom to attempt to cancel my Telkom line and account.<br> <br> Every time I have been reassured that it is now cancelled, and I just need to settle the account (AGAIN)<br> I did this in an attempt to get everything cancelled. <br> <br> To this day I am receiving bills from Telkom every month, now stating that I owe them R1392.74 (After cancelling 3 times and settling the account every time)<br> <br> I have now given up all hope at closing this account. I refuse to go into a Telkom store and wait 3 hours to get the same deal while they milk money out of me. <br> <br> I tried using the contact centre. (international call) <br> Held on for 89 minutes and was eventually told to go to a Telkom store.<br> <br> The worst customer service I have ever experienced.....<br> <br> I urge everyone out there not to get a Telkom line.<br> You can never get out once you are in.....<br>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM155674.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM155674.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
