Impossible to Cancel a Telkom Account

<p>Hi,</p> <p> </p> <p>I'm trying to cancel my Telkom account which consist of a Telephone Line, Week Ender Plan and DSL Elite line since 28 Feb 2017 but get no response from anybody at Telkom.</p> <p> </p> <p>I've completed the "Consumer Contract and Services Cancellation/Retention Request" paperwork and emailed it along with a copy of my ID to ********** on 28 February 2017. I've received an AutoReply 1 minute later which said that a consultant will contact me within 21 business days.</p> <p> </p> <p>To this day I've not received a call or email w.r.t my cancellation request. I've tried to phone (10210) a couple of times but gets told every time to complete the paperwork and email it to ********** I went to a Telkom shop and even they can't assist me with my request.</p> <p> </p> <p>Please advise what needs to be done for my request to be completed? I’ve paid my last invoice for March 2017 (Notice Month) and will not pay another because I’ve sent everything that was required to cancel my service in time.</p> <p> </p> <p>Regards</p>