Impossible to cancel a service

<p>I found a cheaper deal on MWEB for ADSL so I decided to switch over. I submitted the required documents but still no luck in receiving confirmation that my data has been turned off and line moved to the holding pool. <br /><br />They don't pick up their phones at the call centre. I've been trying for about 2 weeks now. No service. The Telkom store (particularly Reds Mall) was so unhelpful and made me wait about 2 hours to get a form that I could've gotten online. Poor communication.</p>