Impossible to cancel a LTE contract

<p>When I initially signed up for LTE I was told there is no fibre available in my area for at least 2 years but, I could switch to Telkom fibre when it becomes available without penalty. 2 months after this conversation and me signing up for LTE, Telkom Fibre was in my area. Since I already had the LTE contract, I stayed with it for about a year thereafter. The LTE line speed systematically got slower, eventually I reached the point where the LTE was so slow it was basically useless thus I started the switch to fibre.</p> <p>I was told by Telkom I need to have the fibre installed a then will I only be able to cancel the LTE without penalty. After my fibre was installed, I contacted Telkom with my fibre order number to cancel.</p> <p>I’ve been attempting to cancel a LTE contract since January 2017 with no success.</p> <p>I’ve submitted the cancellation request forms numerous times, I’ve spoken to the call centre almost as many times all to no avail. Every month a debit order goes off my account and every month my bank reverses the charge. Finally, in April I went to the store I originally signed up at, returned the device and the contract was “cancelled” … Yet, every month after April, my account is still debited and I must reverse the charges. I am now up to R4200 being debited and subsequently having it reversed. If this is not resolved next month the amount will be R4900.</p> <p>Why should I pay, be liable and be penalized for Telkom’s *********** staff? Why must I pay due to Telkom’s inability to perform the simple task of cancelling a contract?</p>