IMPOSSIBLE TO CANCEL A LINE - ROUGE COMPANY CONTINUES TO DEMAND MONEY

After many years of problems with Telkom we finally moved on to a new provider. We were ecstatic to be rid of all the problems. WE THOUGHT. Our line was cancelled on 14 May 2018 and after several phone calls and even visits to the Telkom branch, we have escalated the issue and done everything that we can. Month after month we get billed and this month is no exception. We keep being asked to pay and log a dispute. We are sick and tired and NOTHING we try helps. NOTHING.

We follow the directions we are given to get this action completed - but it does not matter. We just keep getting billed. Is this a way of getting extra money out of customers trying to escape your clutches.

THIS IS UNACCEPTABLE!!!! MY WIFE IS ON THE PHONE AGAIN TO TELKOM AS I AM TYPING - GETTING NOWHERE.

It is my wife who has to go to your branch for abuse every time.

I want our money back for the extra we have paid and I feel it is disgusting that a company can hold a customer to ransom with no recourse for this length of time. This is not funny.