Impossible to cancel a landline.

<p>Beginning December 2017, I installed a landline at my house. The technician informed me that the line was already an ADSL line and at Telkom Direct, they can simply make the switch. I went to Telkom Direct at Tygervally Center, Tygervally Western Cape and requested this task. After 15 minutes the gentleman informed me that my ISP can phone them the next day. The next day my ISP contacted me and told me that Telkom has done nothing and I must wait 21 working days for the conversion. I went back to Telkom Direct and the gentleman was not there. I spoke to another and he informed me that there is nothing that can be done. I then filled in a cancellation form. ENd of January 2017, I received a bill for this line, that I had never used. I went back to Telkom Direct and again new staff met a lady. She informed me to fill another cancellation form and she will escalate it. I asked her if I should make payment and she said not to, as they will sort everything out. 2 weeks later I receive an sms requesting a copy of the cancellation form and my ID. I then went back to the same shop with another Telkom bill I received end of February 2017. Yet another set of staff members were present. I spoke to another lady and told her the same story. She asked me to fill in another cancellation form and she will escalate it. 2 weeks later I receive another sms requesting a copy of the cancellation form!!! Now we are at end of March 2017 and my bill is increasing every month!! I went back to the Telkom Direct store only to be told that I must phone Telkom as they only do sales at the Telkom Direct stores!!! Why not tell me this in January???? I still have a landline, that I have never used and can still not cancel the landline!!! And if I refuse to pay the money, Telkom will blacklist me!!! How fair is this Consumer protection?</p>