Impossible to cancel a debit order or contract for 4 months!!

<p>On 1 December 2016 I gave one month's written notice to Telkom to cancel my account with them (acc # ********** 59345) on 31 December 2016.. I completed all the required documents and made several follow up emails (9) and calls(5). On 31 March another debit order of R581.59 wen off again. I just spend over 30 minutes on a call to Telkom (10212) and was informed that this account is not cancelled and that Telkom cannot refund m my debit orders until this account is cancelled. I aked to speak to a Manager and was put though to an incorrect department after holding another 20 minutes. My account is still not cancelled.</p> <p> </p> <p>I will never ever subscibe to any Telkom services as it seems that it is impossible to cancel.</p> <p> </p> <p> </p>