Impossible to cancel a contract with Telkom!

I have been struggling for months to cancel my contract with Telkom. The company makes it impossible to cancel a contract. The problem started when I lost my job - I am too old to get a permanent job and I have to do contract work to make ends meet. I haven't had use of the Telkom number for months!!! I have visited a store to ask them to cancel it, but only certain stores can cancel it. So I arranged with a friend to visit Telkom in Centurion and I saw Winnie Mmatla in the store on 4 November. She couldn't cancel it as she cannot "see" the full amount that was deducted - it takes 7 days for them to "see" the payment. I sent her an email to ask if it was cancelled and she rep**** as follows on 9 November: "The payment is not reflecting. It's still in arrears with R694.60." However, the amount of R520.95 was paid to Telkom, even though Telkom cannot "see" it. So now a new amount is in arrears - they have now added the next month's amount to it and it can not be cancelled! The full outstanding amount was deducted on 31 October: ACB DEBIT: EXTERNAL TELKOM ***Z231031 -R 520.95. So very conveniently they don't "see" the amount in time so it can be cancelled. I had to sell my car, so no transport. My phone was ****** and I don't even have another phone right now (had no insurance on my phone). My MTN sim card is in my daughter's phone, but she cannot answer any calls on my number- else she can lose her job! I cannot phone to cancel - no phone and no data! I demanded via email that Winnie stop the debit order and cancel the contract. However, the debit order was not stopped and the full outstanding amount (R405.16), for a service that I have no use of was debited on 14 December. This contract must be cancelled and the debit order MUST BE STOPPED RIGHT NOW!! I do not have a job (contract ended 31 December 2023) and no other amount will be able to be debited from the account again - it accumulates penalty fees as Telkom continually tries to debit the account. I cannot travel to a store where I can cancel it - no car! Every time the account is fully paid Telkom magically adds more to it so it isn't paid up and it cannot be cancelled! Telkom should stop taking advantage of people like me and cancel the account!! Please use my email to correspond with me about the cancellation - [C] *** BA Cancellation.