Impossible to cancel...

I've sent the cancellation forms along with my ID 3 times now since December 2015.<br> <br> I have not received any calls from an agent and I am still being billed for services that was removed by an Telkom technician on the 2nd of December 2015.<br> <br> If I go to a branch, then the only response I get is, please email the [Email Removed] address with the completed forms.<br> <br> If you phone you get the same response from a representative, please email the forms...<br> <br> So what other options does this company provide to cancel the services? <br> <br> None, so I am suppose to pay them for nothing and they are constantly sms'ing me to pay the outstanding balance...<br> <br> Sorry Telkom but your cancellations department is useless.<br>