1 reviews | Active since Oct 2016

16 May 2018, 15:02

Impossible to cancel

It seems it's impossible to cancel an account with telkom. I emailed a cancellation form through as per the instructions on their website on the 19th of February. So according to a standard 30 day notice period my account should have been cancelled 19th March. I also went into the telkom shop, phoned the call centre twice and used their online chat in order to cancel again when I received an invoice in march, April and now again in June. I paid up to march but now I refuse to pay as I cancelled in Feb and signed up with a new service provider in April. Telkom how do I get rid of you??!

0
Replies (1)
Telkom
Telkom's reply30 May 2018, 13:10
Official

Good day alinke-fick

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Gerard

Telkom Social Media Team

Best regards,