Impossible to cancel.

<p>We have been with Telkom on a decent ADSL line for 4 years, we have to move company due to more competitive pricing when it comes to fiber optics. I handed in our cancellation form on January 31st at the Sea Point Telkom branch. Every month since, we have recieved a bill demanding payment. On the 11th of March we made contact with Telkom again to ask why we were recieving bills, a kind gentleman, Tristan, emailed the appropriate people, and CCed us, asking them to immediately cancel our service based on our obvious cancelation on the 31st of January. On the 8th of April, we contacted Tristan again, asking why we were still getting billed. This time there was no response. On the 9th of May, we contacted Tristan again, asking why we were STILL getting billed. Again, no response.</p> <p> </p> <p>Today we recieved a 'Letter of Demand' for the outsanding telephone account demanding that the balance be paid. The letter so kindly ends "under the circumstances, we urge you to contact our office without delay". However, there is not a single phone number or email address attached to this letter, so how on earth are we supposed to contact you when you don't respone to emails and you don't leave a direct telephone number for matters like these?</p> <p> </p> <p>Will someone please cancel our telkom service, refund our deposit, and sort themselves out. I will no longer reccomend Telkom to anyone just based on that fact that it is impossible to cancel.</p>