1 reviews | Active since Apr 2017

13 Apr 2017, 01:54

Impossible to Cancel

<p>In January I submitted the relevant paperwork to cancel our home line and close our account as we had sold our property and were moving. The property transferred on the 10th of Feb and we vacated on the 12th. Since then we have tried numerous times to confirm cancellation yet each month we receive a new bill. We are now in the UK and I am not prepared to call to continue chasing Telkom to make sure they are doing their job. It seems it is impossible to cancel.</p>

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Replies (1)
Telkom
Telkom's reply13 Apr 2017, 15:38
Official

HI ralph-di-somma

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,