Impossible to Cancel

Item: Telkom
Rating: 1
Author: Jacques B

I've canceled my ADSL and Telkom Mobile Promo 5 contracts in September 2016. None of these 2 have been canceled. On the ADSL side I didn't even receive an automated response from the system. I have been dealing with a lady from the accounts department since September and nothing has been done. Account # ********** 36427. I started to reverse my debit orders on the account to make somebody give me a call, but yet no results. Since now my line has been suspended. There isn't even a modem or telephone connected to that line from the 31st of August. Yet I still get billed for it. I"ve had to reverse my debit order now 3 time already. On the Telkom Mobile side. I also did my cancellation in September. Both these contracts were ended as I moved to the Telkom Mobile LTE Uncapped solution. Uppon applying for the new service I requested to cancel my old services. I was advised by the telkom agent to not cancel the services until I had received my new LTE service. Thus, I was advised to only give cancel after getting the new service and then paying for both the services and wasting money as they dont' tell you that it will then be a 30 days notice. This is the advice from your agents. I'm not happy with the fact that I had to pay for both. Then I get confirmation from Telkom Mobile that my Internet Promo 5 was indeed cancelled and received a reference number as proof. Was promised a credit for the month I had already paid. Since this apparent cancellation I have to this day not receive my credits and am also billed every month for that service. So even a written confirmed cancellation is a lie as the debit orders just keep going off. At the end of October I was billed R998. This is broken down into R799 for the Uncapped LTE service and an additional R199 for the Internet Promo 5 (Already Canceled). I then spoke to a consultant that said that there was a credit on the system from the previous month, yet it wasn't app****. Also am I paying for another month of Internet Promo 5 (R199). I then reversed my debit order and asked them to rectify it. Opened up case numbe 4 which was just closed 2 days later without a phone call or anything being done. Suddenly on the 15th of November my account is debited for R1613.74. This appratenly is for the R998 of the previous month as well as already charging me for November which is only supposed to be debited at the end of this month. To add to this my line has also been suspended since yesterday for apparent no payment of the R998. When you want to speak to someone to assist you, you can only log another case. There is no telephone number, nor can you be put through to that department to resolve your issue. I have the folowing case numbers, ********** 6, ********** 9, ********** 6, ********** 6, ********** 0. All these case numbers were for the same issue and was "Resolved" At the end of the day you must just keep quiet and pay for something you don't have. They are allowed to suspend your service, but you're not allowed to suspend your payment. I'm sure that my credit record is now starting to show non payment which reflects badly on my credit history, but why would they care. My advice is, DO NOT EVER sign a contract with Telkom. Very easy to get, but absolutely impossible to cancel evern through their correct channels as their system is not working.

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