Impossible to block your sim if phone is ******

My Telkom contracted blackberry was ******. When I tried to report this and block my own sim, I sat on the phone for over two hours one afternoon unsuccessfully. i got shunted from department to department. from Telkom Mix to Telkom Mobile and back again several times.<br> I carried on trying to block the sim the next morning for another two hours. Eventually I was told it was impossible, although i had the serial number of the phone. I lost my temper and demanded to speak to a manager. The manager however assured me that it was fine and the sim was blocked.<br> I then went to the local telkom shop to buy a sim swop. They told me it was impossible because I had blocked my sim!! This made no sense! However, i got them, to check on the system. Fortunately they found the sim had not blocked by the call centre! the previous manager at call centre had **** to me! So eventually I was able to get another sim.<br> This is without doubt the worst service I have ever experienced. i cannot wait to get free of my Telkom contract. never ever again! So if your cell phone is ****** and you want to block your sim, this is what you can expect from telkom!