Impossible to ask a question anywhere.

I have internet at home. My speed is lower than a 10mbps adsl line, this is what I want.<br> <br> I phoned my ISP and they informed me that they are unable to check at what speed my line can sync, I have to phone Telkom. On Friday last week (20/11/2015) I phoned Telkom, I was in a queue for 18min, everything went off and then the call was dropped.<br> <br> Today (23/11/2015) I tried twice to chat with a Technicians on their site, both times I was redirected to another page before I could get an answer from the person. On my WAY HOME FROM WORK today, I phoned Telkom again. After 15min my call was dropped. I tried again, after 30min I got a consultant (P.S. I just got HOME then).<br> <br> I asked the person on what speed does my adsl line sync? I found out there is apparently 20mbps line in my area, but if the exchange is far, I might only sync on 8mbps.<br> <br> The consultant then proceeded to give me the current adsl line speed I have and even told me I can do a speed test on Ookla.<br> <br> Basically what I want know is: What is the fastest consistent line speed I can get at my house?<br> <br> I can't believe the biggest telecommunication company in SA struggles to give me this simple answer!