Impossible to apply for uncapped LTE

After a successful online application, I got no call back from Telkom. I phoned them a week later, and only after holding the line for more than 45 minutes did I get through to sales. Representative took down all my order details, with confirmation of my successful LTE order, and to expect delivery within 5 business days. With still no communication from Telkom, I phoned again after a week (another 30 minutes on hold before any answer), just to hear that because of \vetting reasons""; only to find out that they can't help me;and that I have to re-apply for everything. I was told to phone sales again (in store) to try and find out what they should do with my documentation (???). After listening to the same \""holding tune\"" on the phone for another 40 minutes"