Impossible to Apply for ADSL?

On the 9th of February, I app**** to Telkom for a month-to-month ADSL account at the Claremont store (it is impossible to apply for month-to-month do Packages online). I was told I would receive a reference number by SMS in a few days, after a week I received nothing.<br> <br> I attempted to contact the Telkom online chat support to query my application status. On the 6th attempt I was connected with someone who told me there was no application for my ID/physical address. I therefore went through the application process again via chat support.<br> <br> I received login info on 24th February, but after contacting the online support on the 26th for when I can expect my active line, I was told my 2nd application had been canceled. The reason given was that an email sent to me had not been rep**** to, I had received no email. <br> <br> After attempting to apply for a 3rd time, I was told no ports are available. Whether this is true or not seems questionable, as at no point till now was I told this information. The person living in my flat until December last year had an active ADSL line. This seems more like a support stuff struggling to find my address and shrugging me off on a Friday afternoon.