Impossible Cancellation with Telkom!!

I logged a cancellation request on 01/07/2020 . The Reference number is ***1. On the 10/07/2020 I spoke to Sisipho on 10210 and she confirmed that they have received the cancellation request and it is set to be cancelled on the 01/08/2020. She told me that I could call back as soon as the ADSL is cancelled and her Supervisor, Moses Luti, will do the cancellation with immediate effect. She advised me that if I should call back before the 01/08/2020 there might be early cancellation fees but if I call on the 01/08/2020 or later, there will be none. The 01/08/2020 was on a Saturday and the billing dept was not available. I called in the Monday,03/08/2020 as my ADSL was cancelled the previous Friday, and I spoke to Akhona and he sent an email to the FRE Department requesting the cancellation. On Wednesday, 05/08/2020, I called in again and spoke to Thembisa Pono and she told me that the ADSL still shows "ACTIVE" on their side and that I have to get confirmation on email from MWEB to say that the ADSL is cancelled. I got the confirmation on Friday, 7/08/2020, and emailed it directly to Thembisa on *** . Today is now Tuesday and the line is still not cancelled. I have no idea what is going on and frankly I am so dissapointed in Telkom as they cannot follow through on a simple cancellation. I just want to mention that in all of this, I received 1 notification from Telkom on the 22/07/2020 to say that the ADSL has not been cancelled, which I knew. The service from Telkom is PATHETIC!!!! I need a Manager or Supervisor from Telkom to contact me urgently to get this cancellation as tomorrow is my billing date and then I will be charged for another month's usage. Please contact me on *** - Washiela Rhoda