imp**** warranty clarity

<p>I’m the first to admit that Telkom has great deals, but I can also tell you I’ve experienced bad after service more than once… nobody answers your queries…the regional manager (Mr Ashton) said he escalated my query weeks ago…and received no feedback to date; nor did I hear about crediting my monthly fee. Surely your company should have a legal department to guide you with CPA; and they should be able to guide you with regards to whether my understanding of the imp**** warranty is correct. </p> <p>I booked my defective device in for a warranty assessment; thus a supplier does not have the right to “approve” a customer’s request for a refund or replacement of a product which proves to be defective within six months. They only have the right to have the product technically assessed in order to rule out abuse by the consumer, but they just repaired my device which is in the imp**** warranty period…My choice is a replacement please; and please credit my monthly fee!! I’ve been without a cell since 27/3/17…so please credit my monthly fee whilst you grapple with the CPA, because this is the second time you are inconveniencing me as your loyal customer… and the first time more than six weeks past and you did not credit my account…nor did you tell me or Mr Ashton why you did not…all in all to date this will be almost 12weeks without a cell in 12months…I don’t think it is fair, especially if we are both guided by the CPA! Who are you escalating these queries to... because you don't get any replies?? </p> <p> </p>