1 reviews | Active since Mar 2013
imp**** warranty
<p>it is the second time now with 6 months that I'm getting the same treatment...</p> <p>I'm not sure if it is ignorance or just a question of trying to frustrate the customer. What is your understanding of the imp**** warranty on a new device ....out of the three choices the customer choose a REPLACEMENT; and not a refund or repared device.</p> <p> </p> <p>Yet you still want to furnish me with a repaired device...is that honouring the imp**** warranty??</p> <p>If the imp**** warranty clause has been rescinded or amended please share that information with us, because i know if it is a latent defect i have a 3 choices as the customer...and my choice is REPLACE it please!!</p> <p> </p>
Good day Terence,
can you kindly provide us with a valid reference number for the booking of your device, our repairs team is unable to trace the ref number you provided.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Good day Terence,
can you kindly provide us with a valid reference number for the booking of your device, our repairs team is unable to trace the ref number you provided.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Good day Luana
If this is not the reference number TRJ036620, then please follow it up with Telkom Parow Centre or with their regional manager Mr N. Ashton.
i booked the defective device in at the abovementioned store on the 27/3/2017 at 17:44. i'm not sure if the Courier IT Account No: 13463 will help. The had the repaired device in their store yesterday...and my choice is a replacement!!
I HOPE UNLIKE THE FIRST TIME WERE IT TOOK 6WEEKS TO HONOUR IMP**** WARRANTY THAT THIS TIME AROUND YOU WILL PLEASE CREDIT MY SUBSCRIPTION AS WELL... Mr Ashton said he'll escalade it to the relevant department, but i would like you to assist me with that as well. A brand new device was issued in November2016; and in March 2017 it froze intermittently and finally did not want to charge or switch on,
My understanding is thatthe new device is covered by the imp**** warranty...if not you need to furnish me with proof please!
Kind regards
Terence
Good day Luana
If this is not the reference number TRJ036620, then please follow it up with Telkom Parow Centre or with their regional manager Mr N. Ashton.
i booked the defective device in at the abovementioned store on the 27/3/2017 at 17:44. i'm not sure if the Courier IT Account No: 13463 will help. The had the repaired device in their store yesterday...and my choice is a replacement!!
I HOPE UNLIKE THE FIRST TIME WERE IT TOOK 6WEEKS TO HONOUR IMP**** WARRANTY THAT THIS TIME AROUND YOU WILL PLEASE CREDIT MY SUBSCRIPTION AS WELL... Mr Ashton said he'll escalade it to the relevant department, but i would like you to assist me with that as well. A brand new device was issued in November2016; and in March 2017 it froze intermittently and finally did not want to charge or switch on,
My understanding is thatthe new device is covered by the imp**** warranty...if not you need to furnish me with proof please!
Kind regards
Terence
I'm sorry that i spelled your name wrong Launa!!
I'm sorry that i spelled your name wrong Launa!!