Implementing bad technology

2nd report<br> <br> The past two years I have had my ADSL line with Telkom and everything was perfect until they implemented a new system that has so called improvements, however the reason I got an ADSL line was because no other technology offers such low latency times than that of ADSL, after they implemented this new system Assia my latency shot through the roof and worsened x4. They never asked me if I wanted this function, now after implementing it they say I have to live with it, this is total *******, you pay for a service yet they force these bad technologies onto their customers? There should be a option for the customer to choose if he wants this type of system monitoring on his line. I have never seen a company that operates like this. And when I logged the call for the bad latency NO ONE could give me answers, after 2 months of digging and 5 technicians at my house they realized it a new system that increases the latency on the line based on certain factors. My line was perfect for two years, there was no need to do this, I never asked for this nor do I want it. Remove IT! <br> <br> Telkom did respond to my previous complaint and their fix lasted 4 days, please provide better solution.