IMPECCABLE CLIENT SERVICE

Dear Management<br> <br> I would like to commend Nhlanhla Nkala on her impeccable client service.<br> I was on Telkom Mobile up until end of November 2015, when FNB Connect called me offering me their product. I then ported to their network, but FNB's service and signal was however so bad, I decided right then and there to discontinue with them and cancelled the service they offered me with immediate effect.<br> FNB advised me on the 22 December 2015 that my number had been released back to Telkom Mobile, but there was still some problem and I battled back and forth struggling to get my number back. I spoke with various call centre agents at Telkom Mobile, all who promised that they're following up and that they'll call me back and provide feedback on the status, but to no avail.<br> I was up in arms already and was beginning to think that I'll never get my number back again, when eventually my call was answered by Nhlanhla on Thursday 21 January 2016. This lady went out of her way to assist me