Impatient Agent

A few minutes ago I was chatting to a consultant on Telkom's website trying to find out if I can migrate or upgrade my contract and needless to say I still don't have an answer because the Agent was impatient and dropped a link and terminated the chat while I was in the middle of explaining what is it that i was inquiring about , while i was busy typing the Agent terminated the chat just like that. I didn't even get the chance to copy the link The agent's name is Mpho and didn't quite get the Surname.

Very poor service. To think companies spend money on customer service training to have employees do this- word of mouth is very important, you guys need to be a little more careful who you choose to represent your brand because what I just experienced left me with a bad taste.

Disappointed. Nthabiseng