Immpossible to report a fault with an extension

Hi<br> <br> I have just had my home line moved. My new number is ***.<br> <br> The line was installed on 17 February but we were told that the number was ***. We reported numerous faults that it was not working. The problem was that Telkom sent us the wrong number.<br> <br> When we eventually reported the correct number, service was restored quite quickly BUT only one of the two extensions in the house worked.<br> <br> I tried to log the fault online but there is no way to describe such a fault so I tried calling in. After being held on the line for 1.5 hours, I finally got hold of the right person but the call cut off. <br> <br> Eventually, I have turned to Hello Peter for help