Immoral service

<p>I have a R199 per month 5G smart broadband + Router that i got from Telkom to try out if it will last me & we agreed if it doesnt suite me i'll upgrade but they may charge me a penalty of R800, i said fine. Today my coleague advised me there is a R299 per month 20gig special and i should upgrade and stop mourning about data. I contacted the telkom chat service and they advised i should go inside store to have this done. Contacted their call centre and they said i can get this package but i should go isnise the store & ask for a migration. I got to the store in Galleria mall but there was a long quee so i asked the consultant if they still have this 20gig special before i wait in the quee and he said they can help me to migrate to it since i have an existing contract. I waited for about an hour for my turn and the same consultant helpd me, he called his colleague then he told me he cant help me they just got communication that they can not upgrade existing customers to a special. When i asked but he confirmed he will migrate me and the call centre had confirmed this the he said i should get the call centre to migrate me if they did not receive the memo.</p> <p> </p>