Immediate Contract Cancellation, Refund Request & Reimbur*****t Claim

Dear Telkom Customer Care,

I am writing to formally demand the immediate cancellation of my WiFi SIM contract due to repeated billing discrepancies and failure to honor the agreed terms.

At the time of application, I clearly instructed the consultant to set a zero spending limit, ensuring my monthly payment would remain strictly at R450. Despite this, I have been charged R550 for the past two months. These unauthorized deductions are in direct violation of our agreement.

I have made multiple attempts to resolve this issue:

Numerous calls to your customer service team, where I was assured the additional charges would be removed. A personal visit to a Telkom branch, where I again requested cancellation of all non-essential services. None of these actions resulted in the promised corrections. This ongoing failure to act on my instructions constitutes a breach of contract.

In addition to a full refund of the excess amounts charged, I am also requesting reimbur*****t for:

Petrol expenses incurred while visiting your branch. Airtime costs spent on repeated calls to your support team. Please confirm:

Immediate cancellation of my contract. Full refund of unauthorized charges. Reimbur*****t for petrol and airtime expenses. Written confirmation and a reference number for this complaint.

Kind regards, Thandekile Zazayokwe ***/ *** ***