Imcomtetent and unhelpful

I open a wifi contract in the beginning of November.I was told I would be debited on the 6th of December.No deduction.I enquired at the branch at Potchefstroom and I was told I would be double deducted on the 6 of January.All well.All out of the blue my wifi signal lost on the 20th of December.After sitting on the phone for 30 + minutes and holding I was informed that there was some kind of credit lomit thst was exceeded.The 1st contultant was terribly unclear and I was told he would excelate the issue.1 hour to problem resolved.No results.After another call of another 30+ minutes I was told by the 2nd consultant tgat I needed to pay a certain amount and that reconnection would be no more than 48 hours.It has been 72 hour now and with my 3rd call today I was told that 48 hours is incorrect and 72 hours is more accurate excluding public holidays and weekend.This Is absolute appalling service and I am at the point of cancelling the whole contract.I expect urgent feedbavk regarding this as I will be taking this furthe.Your call centre is totally ***********!!!