IMCOMPLETE PRODUCT DELIVERY

I recently took a 24 month adsl contract from Telkom online which stated that that it comes with a Wi-Fi extender worth R499.My sales agent said that I could fetch the Wi-Fi extender and the 1 gig data card at any Telkom store. My router was installed on the 13 November 2018 and I went to Gateway store to collect the 1 gig card and the Wi-Fi extender. The salesperson from the store sent me to another store in Gateway. I went there where the salesperson was able to give me the 1 gig data card and he told me to come the next day to collect the Wi-Fi extender as his manager was not in.I went in to the store the next day and another guy came and told me that they don’t dispatch any items from there and that this item has to couriered to me via the Telkom online department .On the 26th November 2018 I called the Telkom on 10213 and the guy on the phone made a note on my account for the Wi-Fi extender to be couriered to me, but till today nothing has happened .I have been a loyal customer to Telkom for the past 15 years and never saw service like this before. Is this how Telkom treat their customer by giving the run around like this? Phone : ********** 176 Mr Seeram Rajyah ********** ********** 493