Im so Appauled

Initially, I had a problem with my Landline , reported the problem with telkom, who dispatched one of their proudly *********** technicians, who claimed that he "successfully" fixed my line , only to find out after he left that my landline was working but my ADSL wasn't anymore, so he fixed one and broke the other, after a number of callbacks and follow ups, I was eventually told that the issue is cable related, and that cable issues take "long" , no one can tell me to this day how long "long" is ,is it two weeks? a month ? a year ? . This kind of feedback would be really helpful. They also couldn't offer me any alternatives as my area does not support neither LTE or Fibre...yet, again, no one could provide me with an ETA for when Fibre or LTE will be coming to my area except for the words"soon". I was also offered a refund the money that I have been paying , what about the money I have been paying to my ISP ??? its been over a month and i still have no sense of when my problem will be resolved. Telkom does not deserve loyal customers, greats products, the worst service.