JR
James R

1 reviews | Active since Apr 2013

31 Jul 2015, 12:43

Im paying for other peoples Telkom Bills

so a month ago i moved to a new house where i did the process required to move my Telkom line to the new premises and it seems that the technician who did the installation did not move my line to my new home all he did was change the d. since the Beginning of June i have been getting the bill for my neighbors Telkom line and all of their phone bills included . from the 1st of June till the 15th of July i have been billed a sun total of over R4000 and this was a bill i received 16 days ago , since then i have probably been billed another R3000 before anythings done. Telkoms team have contacted me to say they know there's a problem and i was asked to check the number that my line has , i confirmed the Phone line number on Monday with no response to my mails, i have yet to hear anything back regarding this issue and when it will be rectified .<br> <br> telkom needs to send a technician to make sure they install a NEW Telkom line and they can get their bills from the people who are actually making all of these calls. <br> <br> i cant believe that Telkom will do such a useless job at installing their lines than bill me for other peoples usage . and when i call they always say the same thing.

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Replies (1)
Telkom
Telkom's reply31 Jul 2015, 13:43
Official
Hello Jaydylrodda,

Thank you for making contact with us again

This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM124744

Regards
Luleka
Telkom Social Media Team