I'm done with Telkom

Extremely dissatisfied with Telkom. Was on a call for over 2 hours with actually helpfull person who informed me that payment was with telkom not their collections and I must wait to pay while he clears everything up so I don't get billed for 3 months. Phone died and never heard back. Been disconnected now, made payment again and now they tell me payment not reflecting as it's a weekend. I have paid late at night before and would be reconnected after less than 30 min. How is a automated system and payment portal not working on weekend. Can take your money though. Will definately not be renewing my contract