I'm disappointed with telkom

Just logged in to the telkom self-service platform and realised that there is an order for a smartbroadband wireless 5G deal which has been ordered and is currently pending. I didn't order this and since all my address details are wrong in the system, I can only assume that the order is going to be sent to the Sandton address that is registered under my name. This is frustrating because I can't even talk to the call centre agents, I was holding for 20 minutes and didn't get through to anyone.

I also bought 5G data for my home wifi on the 21st of May and the data was not credited, it says I'm out of bundles. I have restarted my router a few times my data is still not credited.

I'm really annoyed by all of this, this means I need to buy more data after the money I spent buying it because I use that data to work from home. No one has money to carelessly spend right now and telkom is putting in a bad spot.