I'm about to emigrate and I still can't get Telkom to cancel my account for the past 2 months

I'm immigrating in 3 days time and Telkom still hasn't processed my cancellation for my account ,which I've been trying to do for the past 2 months.

I was told on the 8th of August by an agent that my account was officially closed only to be billed for August, when I inquired I found out that my account was in fact not yet canceled and I couldn't be given a timeline of when it would be resolved. So now I'm about to immigrate with an active telkom account that I haven't used for a month. This is so frustrating and nevermind the airtime I've spent talking to the agents or the false promises of call backs. Telkom relook your customer service.