Illiterate call center agents

I app**** for my line to be moved 2 weeks ago. I app**** online which one shouldn't do as their site will mess up all your details and will put your old address as the new one. After spending 207minutes on the phone with numerous calls to change to my new address the technician arrives this morning. AT MY OLD ADDRESS!!! He kindly comes to the new address and guess what it's not his area and he can't access the exchange!!! I call Telkom and get a ref which the guy can't sms me because their systems don't do that I'm told! So here I sit with no phone and no internet. The one lady kept me on the phone for 1h40mins trying to spell the address right! For heavens sake hire people who can spell!!! Wish their was an alternative, but they can't allow that as they would be broke within a month. A joke and a reflection of the government run organizations in this country.