Illigal Downgrade and Horrible Over Charge by Telkom

<p>Upon my telkom data 10GB/10GB Package renewal, I was contacted to renew it, and was told the renewal will have no impact or change to it. The following month, I was issued a bill of R500 for a package downgrade.</p> <p>After 2-3weeks of phoning and visiting telkom's shop, I was credited, but left on the incorrect package.</p> <p>When I spoke to an agent about this - again, I was told they will have to log a new call which will take another week, to see what happened and why I was downgraded.</p> <p> </p> <p>During the time of me waiting for an agent to call me back, I received a bill of R2800 for overspent; which is something I never agreed to or signed up for, and whenever I would get locked-out, I would purchase, via eft, telkom mobile data for my device, reboot it and continue working, so I have absolutely no idea what the R2800 is for.</p> <p> </p> <p>An agent phoned me now, and said that they see the spend limet of R500 wasn't what I signed up for, so they will credit it to me...which, if you think about it logically, if I didn't sign up for any spent-limit, where does the R2800 spentlimit come from!?!?<br /><br />At this point I want HellKom to just delete my account. I want absolutely nothing todo with them anymore.</p> <p>ALl of this was done without my concent, and them paying me back for the package downgrade is an original concent of guilt, which makes anything happening from that time onwards, *******.</p> <p> </p> <p>Jeandre</p> <p> </p> <p> </p>