ML
MARTHA L

1 reviews | Active since Oct 2015

02 Oct 2015, 11:37

*******ly increasing customer contract limits

I entered into a cellphone contract 20 months ago at a fee of R269 per month. The terms of the contract were clear that I do not want an open-ended contract, and I am happy with the basic offering of my contract. I even requested them to note on my account that no extras PLEASE. All was well until I received a debit notification of R858.28 on my bank account. On enquiry I was informed that Telkom errouneosly increased my data limit and if I did not need the service I was suppose to reply to an SMS. In addition, I was told I will be charged this month as they can only deactive next month<br> 1. My CONTRACT IS FOR R269, IF I NEED MORE I WILL CONTACT THEM ACCORDINGLY<br> 2. My original contract is in writing and signed with my specific request.<br> 3. I did not request for my limit to be increased, Telkom's revenue woes should not be my problem.<br> 4. Telkom is *******ly forcing customers to consume their services by increasing your CONTRACT without your concern.<br> <br> This is ********* and against my rights as a consumer. I will not pay almost R600 extra, for services I did not ask for.<br> <br> TELKOM, please sort out your revenue through other means OR lose more subscribers on your already small bas

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Replies (1)
Telkom
Telkom's reply02 Oct 2015, 14:22
Official
Hello KOLAM98,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM151786

Regards
Luleka
Telkom Social Media Team

Best regards,