*******ly handed over for debt collecting

I had an account *** which I cancelled telephonically on 22 September 2020, I received ref ***A as confirmation and was assured that my last bill will be processed in October 2020 as I was serving 30 days’ notice, I had no problem with that and assumed that after this payment my services will stop.

I was however charged again in November, on enquiry I was informed that someone from Telkom had cancelled my cancellation request, so my service wasn’t cancelled. A lady by the name of Asanda then responded on 19 November 2020 to another complaint that I logged and informed me that the service is cancelled, I assume that she may then have processed the cancellation at that stage only?

Surely I cannot be held liable for something that I’m not in control of, I’ve since logged numerous disputes with *** and have received ref. numbers from various people advising that someone would be in contact. One of these ref. no. ***3 no-one has ever gotten back to me regarding my complaints.

I’ve instructed my bank to reject these debit orders because of the fact that I’ve paid Telkom what I owed them, but Telkom kept adding charges on-top of what they assumed I still owe them.

In the past month and a half I’ve been receiving SMS messages from a NuDebt debt collecting agency informing me that I must pay them R1101.80 in order to avoid being blacklisted on the credit bureau, I’ve called them to inform them that I don’t owe Telkom anything but they’ve advised me to contact Telkom as there is nothing that they can do.

Can you help? I’m really desperate as I’ve done what was required of me and if I’m blacklisted because of Telkom’s negligence I will not leave it at that.

I’ve kept all correspondence with Telkom and have all the reference numbers as evidence of all the attempts that I’ve made to get this resolved.

What can I do to ensure that the amount that shows as outstanding against my account is reversed and the actions from NuDebt is stopped?