*******ly debited my account with additional funds

Really poor customer experiences, staff has no idea on how to resolve customer issues, unfriendly processes which leads to many customers and myself being extremely dissatisfied. After numerous attemps to get my issue resolved at my telephony and time expense with nobody having the decency to call me back to tell me why my account has been debited with 90% more than what was supposed to be taken off. When I saw my invoice mid month I called in to raise this however you Telkom found the need to continue to debit my account with funds that is not rightfully yours. Phone call after phone call having to wait exorbitant time waiting for your team to answer only to be told time after time that they don't know what is going on but can see there's an issue and need to wait until you find time to investigate my issue. Everytime I'm advised that a note is being flagged on my account but no where is someone even opening up my query to see what is happening on my account. A note does not mean my query will be looked into. This is a way for you guys to get the customer off the line with false hope that a note will alert someone who can actually resolve my query. I'm frustrated and being left out of pocket due to your incompetence and inability to run an organisation ethically and having placing your customers at the center of what you do. Can't wait until fibre gets rolled out from a different provider in my area. Soon you will no longer be the monopoly and will be left behind if you do nothing about it really soon. I need someone, preferably in an extremely senior role to call me with a resolution by this Wednesday. Think that's more than enough time to resolve such an uncomplicated query. Failure in doing so, will lead me to take further action from 2 parties which will be the Consumer Protection Act and a lawyer. Eagerly awaiting your prompt response.