*******ly billed by menacing corporate Telkom

Hi,

I am writing this review as evidence that i have tried resolving issues with Telkom SA and have had no response/resolutions.

My option now is to cancel my current debit orders until i get refunded and this serves as proof in court if they choose to blacklist me with out resolving. I will then proceed to sue.

Context :

I have had a mobile broadband contract, which came to an end in OCT 2017.

I went to the Telkom Direct store in Rosebank, JHB on OCT 2017 to renew this contract.

The guy had adviced that it is an FMC account and it has to be cancelled, and i have to take up a new 24 month contract. I advised to go ahead, and cancel. I still have proof that he cancelled the contract via email because he CC'd myself in the request.

Cancellations did not process this cancellation, and after logging many disputes, this was cancelled in July 2018.

However, my account was still billed on Nov 2017 to July 2018 for a service that was not being used and cancelled. (9 Months)

I was advised to log a dispute for the refund to be processed and called a total of 13 times since July 2018 to resolve this, however all disputes are still open and not resolved, since MAY 2018.

Current Disputes : ********** 7; ********** 7; ********** 5; ********** 0; ********** 7.

I have called 12 times and all call centre agents say :

1. they cannot help since it is an FMC account. Call business 10217, i call 10217 they say they cannot access mobile accounts. 2.They have escalated and i will receive feedback in 48 hours.

This always come to a no resolution.

I am so sick of telkom and will never use them again even after this has been resolved. I regret taking 2 new contracts with them and will cancel shortly.

This is not fair at all and the Consumer protection Act needs to action this, how can an organisation carry on trading with bullying consumers around and i am not the only one.

Telkom hide's behind their useless and *********** call centre agents and never resolve any issues, billing consumers *******ly.

Absolutely Disgusted.