******* unpaid debits by Telkom, Hidden clauses

I have sent numerous emails to telkom staff as per below ***'; ***, '***'; '***'; '***'

I have requested a reference number so that i can approach ICASA with regards to Telkoms ilegal unpaid debit order fees, to date i have not recieved any feedback, Telkom refuses to remove the unpaid fees from my account, i even asked the consultants to confirm within the terms and conditions where is this stated that Telkom is allowed to charge unpaid debit order fees, i am sure that there is numerous customers that are having the same problem, Hopefully once i approach ICASA i can get the NCR involved Telkom has hidden clauses that is not made visible to customers, I want all my fees waivered, as i did not agree to pay R202 for an unpaid debit as it is not stated no were in the contract CAN I PLEASE GET A REFERENCE NUMBER!!!!!!

Please refer to the terms and conditions as per below:

Non-receipt of an invoice by the Subscriber must not be considered as a valid reason for late or non-payment. 6.5.3 The Subscriber is liable and responsible for payment until payment has been received into Telkom Mobile's bank account. 6.5.4 The Subscriber is in breach of this Agreement by cancelling the debit order without the prior written consent of Telkom Mobile. 6.5.5 Should any debit order be returned unpaid or stopped or rejected, Telkom Mobile will have the right to suspend the Subscriber’s account until such arrears amounts have been received and paid in full)