******* Telkom Listing

The copper lines in our area was ****** and Telkom informed residents that no replacement will be done and service will be cancelled. Preempting the normal cancellation issues I logged online requests to cancel ALL services for my FMC product and received e-mails confirming cancellation requests on 3 July 2019 - Refer Cancellation Reference Numbers: V*** : ***; *** : ***; *** : ***; TIN*** : ***; *** : ***; CP*** : ***; *** : ***; *** : ***.. Contacted customer service couple of weeks after to confirm cancellation, whom confirmed cancellation will be done. Discovered that Telkom never cancelled anything and listed me on the credit bureau for non payment. Called Telkom abouit 30 times, spending hours on the phone being passed from one department to the other - each either saying I owe nothing, or that my account is suspended for non-payment and saying that I need to cancel services again - which also cannot be done as Mobile says it is landline, landline says it is mobile etc. Telkom has no form of customer service and is totally clueless.