******* TELKOM ACTION CAUSING MOBILE ACCOUNT LOCKED EVEN THOUGH THEY DEBITED MY ACCOUNT.

I am writing this complaint as I am livid that Telkom locked my son's mobile account, even though a debit order payment went through on 1st of Oct for the past month's bill. I went to the branch in Cavendish Square, where the consultant showed that the amount debited 3 days ago was still not reflecting on their side. Gave him a copy of my bank statement providing proof of the debit order. Consultant advised that the debit order was from a Collecting Agency outsourced by Telkom and they have not updated Telkom's systems!!! Firstly, I was not in arrears, secondly who the @@@ gave this agency the wright to debit my account (i had an agreement with Telkom not them). This is *******! The story gets better - I discovered also that Telkom was charging me an extra R200 on occasional months, when their debit order goes through before the end of the day of the last month, ie, at 02h00 on 30th or 31st, and not after 22h00, Sometimes the debit order goes through before the day agreed. It gets paid manually then. What a rip-off and to charge R200???? the banks do not charge them! I want to in future cancel the debit orders and rather pay manually on 31/30th to ensure it is paid - no luck with them.

As of now at 4pm, still disconnected, lost about R5,000 of business due to this!!!

Since when do a company hand anybody over to Collecting Agencies if you are