******* suspension of account, due to Telkom's own system fault

I'd like to lodge a formal complaint, regarding the incorrect suspension of my Wi-Fi service by Telkom, without any cause or adequate warning, which caused my business to lose two days of income, due to no internet whatsoever. I spent all day yesterday phoning your call centre and spoke to 11 plus agents, each time being cut off, or placed on hold and then cut off, resulting in me having to complete the whole calling and option selections from the beginning, and worse, to explain my problem each and every time to the next agent, costing me airtime, valuable lost time, causing so much frustration, anger and helplessness. It was confirmed by your call centre that my account wasn't in arrears and I was told numerous times that your connection department were at fault for suspending my account(internet connection), but no one sorted it out or gave a solution to have it unsuspended. Only by 16h30pm yesterday, the 12th call centre agent Nontsikelelo told me to send an email to *** with my EFT ref number, and she said they would reconnect me immediately..which NEVER happened, to this time, nothing - not an email reply, not one call back, no apology, nothing! Then eventually today Saturday 30 Oct, after spending 1.5 hours holding on the line phoning the how many'th agent, who just cut me off, after telling me she is going to speak to the connection dept to reconnect me..obviously she never did, and just forgot about me.. so I paid double payment today from money that I don't really have to waste on your incompetence, but I was desperate.. so after paying money to Telkom which I have already paid on 7 Oct, my wifi was on again.. but this is ridiculous and such poor service! Just CLOSE DOWN your call centres, because you are paying them for nothing! How can no one of the hundred agents, who all have my contact details, phone me back after cutting me off, or give me a direct number for the connections department?? Your online chat feature is also useless and disconnects half way through also..leading to more time lost once again, because all personal verification information must be sent to the next available agent.. WHY don't you have a proper Client Logging system, which can show the next agent exactly what the history of an open call, is?? I am so unhappy, I will NOT renew with Telkom after my contract has ended..but you probably don't care and won't even log this complaint.. Your marketing nonsense slogan of ''SA's leading telecom service'' is FALSE, and you should be ashamed of yourselves!