******* DEBITS ON MY BANK ACC & THREATS BY TELKOM

Item: Telkom
Rating: 2
Author: Dudu S

In Feb 2016 i received an invoice through email from Telkom that i need to pay my acc for 2 cell phones. Account opened on the 29 Jan 2016. I went to the nearest telkom shop to find out what was happening and i was told that i opened an acc at Greenstone shopping center. I was shocked by that because i never had a phone acc with telkom and have no intention of doing so. I was told that i should drive to that shop since they are unable to assist. I was also told the type of documents they will request in order to lodge a ***** case. I drove to the center and was assisted by Thapelo who confirmed to have opened this acc to this person. I submitted all the documents requested and given a case number. I was also told that i will receive a call from their ***** division. End of Feb my bank acc was debitted. No call received. I sent an email to their customer service on the 7/03 and a guy called Karabo Moilwa called and promised that debit on my acc will be cancelled within 5days and again someone will call me. He confirmed by email. No call receieved and debits continues. Instead am threatened by endless SMSs that a trace locator is added to my credit status and legal actions are taken

Helpful (0)

Replies (2)

Telkom's replyOfficial

19 Apr 2016, 00:15

Hello duduziles,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us, please contact us via Email: ***.

Your reference number is SM225010

Regards
Telkom Social Media Team

Telkom's reply19 Apr 2016, 00:15

Official

Dudu S's updateReviewer Update

18 May 2016, 08:39

Since I posted this complaint above on the 18 April I have never received any call or response from Telkom. I have subsequently send their customer service endless emails requesting for feedback but the only feedback I receive is that the matter was referred to their ***** Department. Take note that this matter was first reported to them in February and to date no solution. The last response receive from them read "we have received the following note that the customer's acc was sorted hense customer paid up her account" What ever this means I have no idea. In reference to their response above I would like them to answer the following: If this account is sorted..... 1. Why am I still receiving invoices? 2. Why am I still receiving threatening SMSs from NuDebt on ******* actions? 3. Why are you still debiting my account? The last debit was on the 13 and 14th this month for R6053,00. 4. I have never paid up my account. Why should I pay up an ********** account??? Their response doesn't make sense at all. I have been sending emails requesting that my complaint to be elevated to the supervisor or manager for the last 3wks but my request is ignored as usual. I suppose their supervisors or Managers are so important that they don't talk to clients

Dudu S's update18 May 2016, 08:39

Reviewer Update