TM
Tiyani M
1 reviews | Active since Sept 2016
20 Sept 2016, 13:44
******* debit orders
<p>Hello peter.</p> <p> </p> <p>Telkom mobile is still deducting my account now even though my agrrement or contract has expired in May 2016, i sent them cancellation form in mMay, then again in June but they did not process my cancelation and continued deducting until to date.</p> <p> </p> <p>I called their call centre, went to their stores as instructed when i called, the store logged a call and worng emails to escalte the matter but they still continued deducting.</p> <p> </p> <p>I asked the call centre agents to remove the debit order 6 times each time i called, the store attendant also asked for the debit order to be cancelled when she escalted the matter but even that could not help.</p> <p> </p> <p>Their service is very poor, there is no customer car what so ever, all they care about is deducting money that they are not authorised to deduct. since june i have not be using their data, so on which grounds are they deducting???</p>
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Replies (2)
Telkom's replyOfficial
21 Sept 2016, 07:46Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply21 Sept 2016, 07:46
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
TM
Your query will be attended to.Your case number is ********** 9. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~ This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, available at : http://www.telkom.co.za/ TelkomEMa*******Notice.PDF ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~
Reply | Reply to all | Forward | Print | Delete | Show original ********** ********** />Thu, Sep 22, 2016 at 6:06 PMTo: ********** Copy Socia ********** | Reply to all | Forward | Print | Delete | Show original
- Show quoted text -
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*Hadasa. Child of the most high GOD.....*
---------- Forwarded message ----------
From: ********** /> Date: Sun, 19 Jun 2016 06:18:23 +0200
Subject: CASELOG001
To: **********
Ms Mboweni
- Show quoted text -
Good day,
Tiyani M's updateReviewer Update
11 Jan 2017, 16:05Hello Peter.
5 months later case no.AI ********** asp er their social media team, has not been resolved.
please see our convesations:
********** ********** />Sun, Jun 19, 2016 at 6:18 AMTo: ********** | Reply to all | Forward | Print | Delete | Show original
Your query will be attended to.Your case number is ********** 9. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~ This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, available at : http://www.telkom.co.za/ TelkomEMa*******Notice.PDF ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~
Reply | Reply to all | Forward | Print | Delete | Show original ********** ********** />Thu, Sep 22, 2016 at 6:06 PMTo: ********** Copy Socia ********** | Reply to all | Forward | Print | Delete | Show original
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*Hadasa. Child of the most high GOD.....*
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the system manager.
This message contains confidential information and is intended only for the
individual named. If you are not the named addressee you should not
disseminate, distribute or copy this e-mail. Please notify the sender
immediately by e-mail if you have received this e-mail by mistake and
delete this e-mail from your system. If you are not the intended recipient
you are notified that disclosing, copying, distributing or taking any
action in reliance on the contents of this information is strictly
prohibited.
Reply | Reply to all | Forward | Print | Delete | Show original
********** ********** />Thu, Sep 22, 2016 at 6:10 PMTo: ********** Copy Socia ********** | Reply to all | Forward | Print | Delete | Show original---------- Forwarded message ----------
From: ********** /> Date: Sun, 19 Jun 2016 06:18:23 +0200
Subject: CASELOG001
To: **********
- Show quoted text -
- Show quoted text -
Reply | Reply to all | Forward | Print | Delete | Show original
HelloPeter Telkom
Thu, Sep 22, 2016 at 6:12 PMTo: ********** ********** | Reply to all | Forward | Print | Delete | Show original
Hi Mr Mobweni
We have your case logged and we are waiting feedback
Regards & Thank You
CL
Ops Specialist: Social Media
Division: Multimedia Channels
This e-mail is subject to the Telkom electronic communication legal notice,
available at: http://www.telkom.co.za/ TelkomEMa*******Notice.PDF
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Ms Mboweni
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HelloPeter Telkom
Thu, Sep 22, 2016 at 6:21 PMTo: ********** ********** | Reply to all | Forward | Print | Delete | Show original
Hi Ms Mboweni
Sorry for that , your case is receiving attention .
Regards & Thank You
CL
Ops Specialist: Social Media
Division: Multimedia Channels
This e-mail is subject to the Telkom electronic communication legal notice,
available at: http://www.telkom.co.za/ TelkomEMa*******Notice.PDF
-----Original Message-----
From: ********** ********** com]
Sent: 22 September 2016 06:17 PM
To: HelloPeter Telkom
- Show quoted text -
Reply | Reply to all | Forward | Print | Delete | Show original
Good day,
I got an email that said that my issues was resolved....without receiving any form of communication regarding the issue since taking it to hello Peter,how was the issue resolve? Did you refund me for unauthorized debuts????how did you resolve the issue?
Looking foward to hearing from you."
norefund, no apology no action, nothing.
TM
Tiyani M's update11 Jan 2017, 16:05
Reviewer Update
Hello Peter.
5 months later case no.AI ********** asp er their social media team, has not been resolved.
please see our convesations:
********** ********** />Sun, Jun 19, 2016 at 6:18 AMTo: ********** | Reply to all | Forward | Print | Delete | Show original
Your query will be attended to.Your case number is ********** 9. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~ This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, available at : http://www.telkom.co.za/ TelkomEMa*******Notice.PDF ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~
Reply | Reply to all | Forward | Print | Delete | Show original ********** ********** />Thu, Sep 22, 2016 at 6:06 PMTo: ********** Copy Socia ********** | Reply to all | Forward | Print | Delete | Show original
- Show quoted text -
--
*Hadasa. Child of the most high GOD.....*
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the system manager.
This message contains confidential information and is intended only for the
individual named. If you are not the named addressee you should not
disseminate, distribute or copy this e-mail. Please notify the sender
immediately by e-mail if you have received this e-mail by mistake and
delete this e-mail from your system. If you are not the intended recipient
you are notified that disclosing, copying, distributing or taking any
action in reliance on the contents of this information is strictly
prohibited.
Reply | Reply to all | Forward | Print | Delete | Show original
********** ********** />Thu, Sep 22, 2016 at 6:10 PMTo: ********** Copy Socia ********** | Reply to all | Forward | Print | Delete | Show original---------- Forwarded message ----------
From: ********** /> Date: Sun, 19 Jun 2016 06:18:23 +0200
Subject: CASELOG001
To: **********
- Show quoted text -
- Show quoted text -
Reply | Reply to all | Forward | Print | Delete | Show original
HelloPeter Telkom
Thu, Sep 22, 2016 at 6:12 PMTo: ********** ********** | Reply to all | Forward | Print | Delete | Show original
Hi Mr Mobweni
We have your case logged and we are waiting feedback
Regards & Thank You
CL
Ops Specialist: Social Media
Division: Multimedia Channels
This e-mail is subject to the Telkom electronic communication legal notice,
available at: http://www.telkom.co.za/ TelkomEMa*******Notice.PDF
- Show quoted text -
Reply | Reply to all | Forward | Print | Delete | Show original
Ms Mboweni
- Show quoted text -
HelloPeter Telkom
Thu, Sep 22, 2016 at 6:21 PMTo: ********** ********** | Reply to all | Forward | Print | Delete | Show original
Hi Ms Mboweni
Sorry for that , your case is receiving attention .
Regards & Thank You
CL
Ops Specialist: Social Media
Division: Multimedia Channels
This e-mail is subject to the Telkom electronic communication legal notice,
available at: http://www.telkom.co.za/ TelkomEMa*******Notice.PDF
-----Original Message-----
From: ********** ********** com]
Sent: 22 September 2016 06:17 PM
To: HelloPeter Telkom
- Show quoted text -
Reply | Reply to all | Forward | Print | Delete | Show original
Good day,
I got an email that said that my issues was resolved....without receiving any form of communication regarding the issue since taking it to hello Peter,how was the issue resolve? Did you refund me for unauthorized debuts????how did you resolve the issue?
Looking foward to hearing from you."
norefund, no apology no action, nothing.