******* debit orders

<p>I was contact by a sales rep Vaneeessa from Telkom mobile in May 2016. She inquired about my interest in taking out a Smart Broadband mobile 10GB contract. </p> <p>I agreed after confirming that there is a grace period to evaluate teh service - this was condfimed to be 7 days from delivery of LTE modem.<br /><br />I evaluated the service and product and found it to be unsatisfactory. I contacted Telkom mboile and requested - telephonically - for my contract to be cancelled and the device to be collected.</p> <p> </p> <p>They collected the modem but have as of yet FAILED TO CANCEL my contract. <br /><br />Telkom has been *******ly debiting my account for a service that sould have been cancelled that I am PHYSICALLY UNABLE to use since the end of May.</p> <p> </p> <p>I have been reversing and stopping the ******* debit orders but they just replay them every month with the new higher outstanding balance.<br /><br /></p> <p>I have escallated this with Telkom mobile 3 times but they say that billing is in charge of accounts. <br />I have contacted billing on 5 occations all ending without resolution. THey say that Telkom mobile should have cancelled the contract!</p> <p> </p> <p>Multiple telkom LTE billing support staff have tried to assist me Nokuthula Hlongwane, and Rosswell Cele, Wayne Geswindt<br />But have since speaking to them not heard back and they do not reply on emails requesting an update.</p> <p> </p> <p>Rosswell's email to all support departements reads:<br /><br />"</p> <p>Good day,</p> <p> </p> <p> </p> <p>Hope this email finds well,</p> <p> </p> <p>Customer app**** for the SmartBroadband Wireless 10GB deal but requested to cancel the contract because he was not happy with the service and the device was collected within the cooling-off period but the contract is still active. Please cancel the contract as the customer is being billed for this account.</p> <p> </p> <p> </p> <p>Affected number: ********** 868</p> <p>Customer's name: Armand Naude</p> <p>Alternative number: ***XX</p> <p>ID Number: ***XX<br />email address: ***XX</p> <p> </p> <p> </p> <p>YOUR URGENT ASSISTANCE WILL BE HIGHLY APPRECIATED.</p> <p> </p> <p> </p> <p>Regards,</p> <p>Rosswell Cele"</p> <p> </p> <p>I have today 2016-08-17 been handed over to Nudebt!! THey have alos tried to load a debit order directly to settle th "debt" *******ly without contacting or speaking to me. I have tried contacting them but ther site is down and the number fails to connect.<br /><br />I am at a loss and defeated as i refuse to pay a debit order . I an furious that this is wasting my time and money. I ideally seek restitution for damages and wasted time from Telkom and Telkom mobile !!!!!!!!!!!</p>