******* DEBIT ORDER R 22248.00

Till today NO response from Telkom. Their incompetence has reached new heights.

In store 18th May 2021 - I took out, canceled and returned a contract devise the same day (unoppende) within the hour and they claim that the cooling off period does not apply when applying in store. I canceled because they **** to me about the bundle offer.

I then received an invoice of R22248.00 on the 5th Jun and disputed this on the 6th June as they claimed the process was not completed in-store that device was returned, debit order went off on 26th June 2021. And I got no assistance to date. I never approved this ******* debit order. It is in dispute and all they need to do is update the system that I returned the device (signed memorandum). BUT out of 9 people that I have been passed around to since the start the matter is still not resolved.

22 days after logging the first case ***3, it dragged on then was closed the 10th June, just to be reopened on the 12th Jun ***2 to submit the memorandum on receipt of device. Endless visits to the branch, calls to their head office, emails without response and no resolve! Still the debit was done.