******* debit order

I do not have a Telkom account, have not had one for years. An ******* account was opened in my name using my bank details. Now I am debited several times a month for various amounts since November 2020. I opened a case nr ***4 with Telkom and submitted all supporting documentation they requested including an affidavit.

Several times a month I have to go to the bank to reverse and cancel the debit order but it's not permanent and sometimes the very next day I will get debited again for a different amount. It costs me R45 each time I reverse a debit order. So it costs me on average R90 a month just to reverse this.

I have called many times and they just say the case is still under investigation. Nothing is being done. I have logged a complaint with ICASA 2 weeks ago.