PR
Pholo R
1 reviews | Active since Aug 2017
29 Aug 2017, 08:24
******* contract extension
I have been trying to get Telkom for the past four months to provide me with the recordings that confirms that I have agreed to my business line contract to be extended by 24 months.
5 attempts, I was promised someone will call back. Until today no one has.
Pholo
Helpful (0)
Replies (6)0
Replies (6)
Telkom's replyOfficial
04 Sept 2017, 09:13Hello PholoThwalas
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply04 Sept 2017, 09:13
Official
Hello PholoThwalas
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
05 Sept 2017, 12:33Hello PholoThwalas
This response serves as a follow up on your query, please provide us with your Affected number, ID number, and also please confirm your alternative contact number for assistance. Please be advised that the call recordings can only be released if you have a court order.
Kind regard
Ntombi
Telkom Social Media Team
Best regards,
Telkom's reply05 Sept 2017, 12:33
Official
Hello PholoThwalas
This response serves as a follow up on your query, please provide us with your Affected number, ID number, and also please confirm your alternative contact number for assistance. Please be advised that the call recordings can only be released if you have a court order.
Kind regard
Ntombi
Telkom Social Media Team
Best regards,
PR
Pholo R's updateReviewer Update
05 Sept 2017, 13:56This is for a fixed line and not Mobile for Positive Convention Network
PR
Pholo R's update05 Sept 2017, 13:56
Reviewer Update
This is for a fixed line and not Mobile for Positive Convention Network
PR
Pholo R's updateReviewer Update
15 Sept 2017, 08:21My business number is ***, ID ***. Alternative number is ***.
I am also noting that your company continue to bill me four months since I raised this issue.
PR
Pholo R's update15 Sept 2017, 08:21
Reviewer Update
My business number is ***, ID ***. Alternative number is ***.
I am also noting that your company continue to bill me four months since I raised this issue.
Telkom's replyOfficial
18 Sept 2017, 11:34Good day Pholo,
Kindly note that we have dispatched your query to our fixed line team to follow up and assist you.
Regards
Tsebo
Social Media Team
Best regards,
Telkom's reply18 Sept 2017, 11:34
Official
Good day Pholo,
Kindly note that we have dispatched your query to our fixed line team to follow up and assist you.
Regards
Tsebo
Social Media Team
Best regards,
PR
Pholo R's updateReviewer Update
27 Sept 2017, 09:07Hi there
It has been 9 days and still no feedback from Telkom except people from account demanding payment.
PR
Pholo R's update27 Sept 2017, 09:07
Reviewer Update
Hi there
It has been 9 days and still no feedback from Telkom except people from account demanding payment.