******* charges from Telkom

Telkom initiated, without my knowledge, a debit on my account in Feb 2019 for an "outdoor extension". After numerous calls and logging of faults, they eventually toldl me they cannot remove it from my account because it will delete "my package". I was told to simply deduct the amount (R405,42) and pay the balance each month. They had no answer to my concern about the account accumulating arrears. Well, as expected my internet account was blocked on Wed night. It took 2 hours with their call centre to get my account activated again and log ANOTHER fault. This is unacceptable. Telkom cannot undo an ******* charge to my account that THEY initiated!